GENERAL CONDITIONS
1 OWNERSHIP.
www.ticketstoros.com provides the service of reserving tickets for bullfight festivities. It is the property of agencia Teyci, based in Madrid , VAT # ES02828469K.
The tickets are in all cases obtained through agencies authorized to sell seats for public events, with a surcharge of 20%. Price includes an official surchage of 20%, handling fee (EUR 3,00), computer expenses (5,40%), and taxes.
2 JURISDICTION AND APPLICABLE RULES.
The system for purchasing tickets on the internet complies with Spanish legislation and is deemed to be carried out in the office of the proprietor, 28023 - Madrid).
Once entries are purchased, and as they relate to the celebration of the bullfights, all arrangements will be implemented according to the rules for public events, the conditions that apply to the corresponding Plaza de Toros, and which appear in the law and on the back of the tickets.
3 FORM OF PAYMENT.
Our system of secure payment (TPV of Banco de Sabadell), guarantees the confidentiality and security of all customer information, making the ability to purchase tickets simple, automatic and quick. Entries can be paid for with commonly used credit cards: VISA, Mastercard, 4B and others.
4 EVENT COST.
The type of bullfight is not confirmed by the Plaza until approximately ten days before each event. There is a provisional schedule of bullfights each year that usually coincides with the actual schedule (in 90% of the cases).
In the event that the type of bullfight will be different from what we anticipated on the web, we will provide tickets at the same price, and if that is not possible, we will pay the difference in cost, always throught internet, never in cash.
5 CHANGES IN BULLFIGHT ANNOUNCEMENTS.
The announcements (starting time, bulls and bullfighters) are published on our website under information, without constituting any obligation on the part of www.ticketstoros.com. In particular www.ticketstoros.com is not responsible for changes on the cartel (bullfighters).
6 SUSPENSION OF A BULLFIGHT.
In case of cancellation or suspension of the bullfight, we are prepared to arrange a reversal of the ticket charge. Although customers can directly solicit the return of the official price themselves from the Plaza, www.ticketstoros.com is offering to reimburse your credit card (never in cash) the official price of the entry.
7 ORDER CANCELLATIONS.
Customers can cancel their purchase, but never less than 96 hours before the celebration of the festivity for which they have purchased tickets. In the event of a purchase cancellation, the credit card used to make the purchase will be reimbursed 75% of the total amount paid. Customers only need to send an email to compras@ticketstoros.com with "Cancellation" in the subject heading. Cancellation requests must include the order number.
8

PLACE AND TIME OF TICKET COLLECTION.
Collection of tickets is done the same day of the bullfight from 13,00 to 17,30 PM. 1.- For all event in Madrid: IN MADRID: TEYCI´s office located in Pasaje Comercial Carlos III, in front of the Plaza de Colon. 2.- Sevilla: ENTOFUCON, wich office is located in 18, Santas Patronas (Sevilla).

9 WHO CAN COLLECT THE TICKETS.
To collect the tickets, present your passport, other identification or the receipt of the purchase or the confirmation sent by email after the order is made. Tickets can be collected by persons other than the purchaser: to do this, the purchaser must send an email to compras@ticketstoros.com indicating the name of the person who will be collecting the tickets. Ticketstoros.com, willing to help our customers, is entittled to deliver better tickets (closer to the arena) than those booked by the customer.
10 CUSTOMER DATA.
Ticketstoros.com guarantees the security and confidentiality of all data provided to us. The data will not be used for anything beyond what is necessary to provide information related to the bullfights for which you have purchased the tickets. In no case will personal data be given to other persons or businesses, nor used for purposes other than those already displayed on this website.
11 CUSTOMER SERVICE AND RESOLUTION OF INCIDENTS.
Ticketstoros.com puts at the disposal of our customers a personalized customer service, which can be utilized by sending an email to teyci@ticketstoros.com to address whatever questions, doubts or suggestions you want to make to improve our service. We continue to study and improve our ways of properly addressing any incidents in service that may occur.